General & Cancellation Policies

Taxes: are 13% HTS.  

 

Note On General Reservations: 

Weekly Rate: are Mandatory Late June to Early September (Saturday to Saturday. Daily Rates are applicable to 

 

Payment Guarantees: Although we do accept cash and check we still require a valid credit card to be on file for a confirmed reservation in the event of additional charges or damages during the the stay.

 

NOTE: We reserve the right to refuse anyone accommodation, who has not provided or refuses to provide a valid credit card,  regardless of whether or not a deposit had been received by other means. If the stay is within the cancellation period all policies apply.

 

Pet Policy: No Pets.

Maid Service & Damages: 

General Policies for Extended Stay Guests:

Guests are responsible for all damage, beyond what is considered normal wear and tear.  Because we pride ourselves on providing the highest quality freshly ironed linens for your comfort, it is highly recommended that guests do not eat and drink in bed. Should anything happen to the bedding, it is the guests responsible to contact us immediately, so we can change the bedding, and attempt to remove the stain before it becomes permanent and unrepairable. We appreciate your co-operation in helping us maintain the standard of quality that we strife to deliver.

 

Smoking: Smoking outdoors only in designated areas. If management determines smoking has occurred indoors, a $200 cleaning fee will be charged and guests will be asked to leave immediately with no refund for shortened stay. Ashtrays are provided on porches and other designated smoking areas.

Parking: On-site parking  in the circle only.

Free wifi access is available for laptop users equipped with wireless modems.

 

 

DEPOSITS & PAYMENTS

 

  • All reservations made less than 21 days in advance will be charged to your credit card if payment by check is not received. Exception is Guests who take multiple rooms. (Please see cancellation policy)

 

  • Payments for longers stays with mulitiple rooms or amounts greater than $1800.00 require payment by check, certified or bank check, money order or cash. (Ask if you have questions)

 

  • Trip Insurance is available for those who wish to protect their trip in the event of an emergency or some unplanned event.

 

  • In the event that you desire to pay by check and it does not arrive here at least 21 days prior to your scheduled arrival, then the payment will be billed to your credit card along with a 5% handling fee.

 

  • Once deposit is received or credit card information received, we will forward you the travel directions, address and reservation confirmation via e-mail.

 

  • We reserve the right to refuse service and accommodations to any customer for non-payment or unwillinness to adhere to our policies, and will require them to leave the premises immediately.


All checks are to be made payable to:

The Waterfront Bnb at HarbourHills
The mailing address is 
1480 County Road #3, 
Carrying Place, Ontario  K0K-1Y0


E-mail: harbourhillsbnb@gmail.com
Phone: 613-966-8797


“Prices subject to change without notice"

 

 

WHY THE CANCELLATION POLICIES?

 

We want to thank you for considering staying us. We appreciate that you are taking the time to review the Cancellation Policies. 

 

It is unfortunate, that we have to have a cancellation policy at all, but because we feel we offer a unique experience we want to share with you our reasons for having one. 

 

As a private home bed and breakfast with only five guest rooms, we strive to offer a level of service and uniqueness that is not generally found in our price range. We are not a hotel and as such do not have the flexibility to move guests around as the need arises. When we make a commitment to you to provide you the rooms you requested, we take it seriously. We ask that you take it seriously as well. Without your understanding and support we would not be able to be in business very long. 

 

So the cancellation policies are there, mostly as a reminder that consideration and thoughtfulness go a long way. We, at HarbourHills  have enjoyed sharing our place with those who appreciate what we have created. A Home Away From Home with style and service.

 

General Cancellations:

 

NOTE:  All cancellation requests must be in writing via letter or email to be considered valid.  We will confirm your cancellation via return email.

 

  •  A $50 fee per individually booked room (not part of a group) will be charged for a cancellation if reservation is cancelled more than 21 days from scheduled arrival date. 

 

  • If canceled between 10 and 21 days, there will be a minimum one night or 25% charge of the total bill per room, whichever is greater.

  • Cancellations made within 10 days of arrival date will be charged in full, unless the accommodation can be re-booked.

  • If the accommodation is re-booked, prior to 21 days, only the $50 cancellation fee applies and charges will be refunded.

 

  •  Last minute cancellations or no shows are subject to the full value of the reservation, if we can not rebook.  

  • If we process the credit card that was submitted for the guarantee and it is declined, then we will proceed with legal action via small claims court or debt collection.

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NOTE:

  • We do not accept third party gift certificate  Extra services and charges can not be applied to the Gift Certificate and are the responsibility of the registered Guest.

 

Group Cancellations:

  • All reservations for large groups (same party) consisting of three or more rooms require 60 days cancellation notice before the arrival date.

  • If canceled between 60 and 45 days, there will be a minimum one night or 25% charge of the total bill per room, whichever is greater.

  • Cancellations made within 45 days of arrival date will be charged in full unless the accommodation can be re-booked. (We take no pleasure in charging you, so we do everything possible to rebook)

  • If the accommodation is re-booked in either case than only the $50 cancellation fee per room applies and any other charges will be reversed.

  • Large Groups require a 50% deposit at time of the booking.

 

Long Term Stay Cancellations:

  •  Confirmed Long Term Stays, require 60 days cancellation notice before the arrival date.

  • At that time a 50% deposit for the first 90 or less days of the reservation will be charged to your credit card.

  •  The balance will be due in full upon arrival.

  •  Long Term Stay consisting of 90 or more consecutive days will be considered a lease and as such is subject to standard lease agreements policies. At that time payments may be made on a monthly basis for the remainder of the stay.

 

  • A credit card guarantee will be held as security against damages.

 

No refunds will be given for individual (not part of a group ) no shows and cancellations made 10 days prior to the reservation and 60 days for groups with two rooms or more, whether individually booked or not.

NOTE:

The Waterfront Bnb at HarbourHills is a private home bed and breakfast and as such we strive to respect your privacy and provide the most relaxing , enjoyable stay possible for guests, while being away from their own homes. 

 

  • We are not a hotel and therefore cannot allow parties or groups visiting the facilites that are not registered guests, without prior arrangements.

 

 We appreciate your co-operation and understanding regarding this matter. 
Thank you.